At VARNEY FABRICS, we understand that customer satisfaction is paramount. To ensure a seamless shopping experience, we have established a clear and concise Return & Refund Policy. This policy is designed to protect both the customer and the merchant, ensuring that all transactions are handled fairly and transparently.
Our return window is set at 7 days from the date of delivery. Customers are encouraged to inspect their purchases upon receipt to ensure that the items meet their expectations. If a return is necessary, it is imperative that customers adhere to the following guidelines to facilitate the process.
Returns are accepted under specific conditions. Firstly, a return can only be initiated if there is video proof demonstrating the issue with the product. This requirement is in place to substantiate claims and to ensure that the return process is not misused. The video should clearly show the product in question and highlight the defect or discrepancy that warrants a return.
Additionally, returns are only permissible in cases where the wrong product has been delivered. If a customer receives an item that does not match their order, they must provide the necessary video evidence to initiate the return process. This policy helps maintain the integrity of our inventory and ensures that all customers receive the correct items they ordered.
To initiate a return, customers must contact our customer service team within the 7-day return window. Upon verification of the video proof and the nature of the return, further instructions will be provided regarding the return shipping process. It is important to note that customers are responsible for any return shipping costs unless the return is due to an error on our part.
Once the returned item is received and inspected, a refund will be processed. Refunds will be issued to the original payment method used at the time of purchase. Please allow a processing time of up to 14 business days for the refund to reflect in your account, depending on your financial institution's policies.
In summary, our Return & Refund Policy is designed to ensure a fair and efficient process for both customers and VARNEY FABRICS. By adhering to these guidelines, we aim to provide a satisfactory resolution to any issues that may arise with your purchase. Thank you for your understanding and cooperation.